Privacy Policy for SMS Communications

Effective Date: 08/26/2025

At TRUE Counseling, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding SMS communications.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect:

Your name
Mobile phone number
Consent status (opt-in/opt-out)
Any information you provide when communicating with us via SMS

2. How We Use Your Information

We use the information you provide to:

Send appointment reminders, updates, and relevant counseling information
Respond to your inquiries
Share important announcements about our services

We do not sell or rent your personal information to anyone.

3. Who We Share Information With

We do not share your personal information or SMS consent with third parties or affiliates, except as necessary to:

Provide services you have requested (e.g., sending SMS messages via our SMS platform)
Comply with legal obligations

SMS consent is not shared with third parties.

4. Your Choices

Opting Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive.

Help: Reply “HELP” for assistance or contact us directly.

5. Security

We take appropriate measures to protect your information from unauthorized access, disclosure, or misuse.

6. Contact Us

If you have any questions about this Privacy Policy or your SMS communications, please contact us at:

TRUE Counseling
720-721-3071
truecounseling@truecounseling.org
8801 Fox Drive, Suite 101 Thornton, Colorado 80260